Medical After Sales Support
At PROTON SA, we provide comprehensive technical support services for the full range of medical equipment and safety systems of our represented manufacturers, meeting the requirements of every contemporary healthcare facility or professional environment. With numerous installed systems and many years of industry experience, our team possesses the expertise and specialization to ensure the reliable, safe, and continuous operation of your equipment. Whether it involves diagnostic or interventional medical devices or monitoring and access control systems, we are by your side with prompt response, preventive maintenance, and high-level technical support.
The offered services include, among others:
- Installation & Calibration of new medical equipment
- User Training for medical staff on equipment use and safety
- Compliance & Safety Inspections in accordance with health regulations
- Quality Control Checks to ensure proper operation
- Preventive Maintenance for all types of equipment
- Equipment Upgrades & Integration with existing systems
- Management and Provision of Loaner Equipment
- Availability, Management & Replacement of Spare Parts
- Technical Support & Fault ResolutionT (on-site and remote)
- Equipment Pickup for testing and repair in our laboratories
- Emergency Repairs with immediate response time and minimized downtime
Advanced Laboratories and Facilities
We own modern, specialized facilities and fully equipped and certified laboratories, equipped with the most advanced diagnostic tools and testing instruments, enabling us to provide advanced technical solutions across a wide range of medical technology equipment.
In our company’s repair laboratories, we perform specialized, high-precision technical work on endoscopic and other medical equipment, which undergo periodic certification checks. All processes are fully aligned with the standards and regulations of international manufacturers as well as the European Medical Device legislation. This ensures that every procedure is carried out in strict compliance with manufacturer specifications and requirements, guaranteeing the quality, safety, and reliability of the services we provide.
With our expertise, equipment, and infrastructure, we ensure the reliability, safety, and maximum lifespan of your medical technology equipment.
With our expertise, equipment, and infrastructure, we ensure the reliability, safety, and maximum lifespan of your medical technology equipment.
Among the services we offer in our laboratories are:
- Calibration and safety checks to ensure proper operation
- Upgrades and modifications of equipment in accordance with manufacturer guidelines
- Maintenance and preventive interventions to preserve and extend the optimal operation of endoscopic and other equipment
- Extensive repairs of medical devices and equipment, including electronic and mechanical components
Maintenance Contracts and Technical Support Solutions
We offer Maintenance and Support Contracts as well as Annual Maintenance Plans, tiered and tailored to your needs, achieving:
Full realization of your investment
ensuring continuous and effective utilization of your equipment
Extended operational time
and overall lifespan of your systems through regular maintenance, upgrades, and high-level technical support
Maximized equipment availability
minimizing breakdowns and downtime
Contact and Support
We provide technical support with immediate response and responsibility.
Our specialized Technical Service team is always available for any technical issue or support request.