Security After Sales Support
At PROTON, we offer comprehensive technical support services for the entire installed base of security systems, ensuring uninterrupted operation at the highest levels of security provided by the equipment. Through our many years of experience in technical support and development of installed systems, our technical team possesses exceptional expertise and high specialization to ensure reliable, safe, and continuous operation of your equipment.
With state-of-the-art specialized facilities and fully equipped and certified laboratories featuring the most advanced diagnostic tools and testing instruments, we provide immediate technical solutions with the most efficient design and technical actions.
Our factory-certified engineers offer services that include:
- Installation & Calibration of new equipment
- User Training for optimal and safe use of the equipment
- Compliance & Safety Inspections in accordance with the latest international safety regulations
- Equipment Upgrades
- Maintenance and Operation Certification for all types of equipment
- Technical Support for Immediate Fault Resolution (Remote troubleshooting & On-site technical visit)
- Equipment reception in our laboratories for inspection and fault repair
- Management and Provision of loan equipment
- Availability & Management of Spare Parts
Maintenance Contracts and Technical Support Solutions
We offer Maintenance and Support Contracts as well as Annual Maintenance Plans, tiered and tailored to your needs, achieving:
Full realization of your investment
ensuring continuous and effective utilization of your equipment
Extended operational time
and overall lifespan of your systems through regular maintenance, upgrades, and high-level technical support
Maximized equipment availability
minimizing breakdowns and downtime
Contact and Support
We provide technical support with immediate response and responsibility.
Our specialized Technical Service team is always available for any technical issue or support request.